Custom orders are open
Ocala, Florida, United States
Privacy, Return and Refund Policy
At Ashaki By Design, we care deeply about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information. Ashaki By Design keeps your payment information secure and we never share your credit card information.
Our Return and Refund policy consists of:
- Contact us within - 3 days of delivery
- State of return - item(s) must be unworn and it's original packaging
- Reason for return (e.g. damaged) We do NOT accept exchanges
- Process for return - Item(s) must be shipped back to us within 7 days of delivery
- Process of refund - Buyers are responsible for return shipping costs. If the item is not returned in it's original condition, the buyer is responsible for any loss in value.
- The following items can NOT be returned... because of the nature of these items, unless they arrive damaged or defective, we can NOT accept returns for:
- Custom or personalized orders
- Intimate items (for health/hygiene reasons)
- Items on sale
- Questions about your order? Please contact us if you have any problems with your order
Frequently Asked Questions
Please reach us at Ashakibydesign@gmail.com if you cannot find an answer to your question.
ALL items are machine washable, tumble dry low heat, unless otherwise noted.
ALL swimwear are made out of cotton and can be worn in the pool or on the beach. YES, you can go in the water with your swimwear. Just make sure you rinse out the chlorine or salt water as soon as possible, to avoid erosion of the material/fiber. Enjoy and let's get WET!!!
ALL sizing details are listed with each item listed; however if a size is not listed... item is usually one size fits MOST.
Here at Ashaki By Design, we use mostly natural fibers, such as cotton and bamboo. However, ALL items has a description listed, which includes the fiber used... acrylic, cotton, wool, silk, etc (Please read the descriptions clearly, before purchasing).
NO Refunds/Returns on CUSTOM orders or Swim Wear!!!
NO exchanges/returns on worn items!!!
NO Refunds/Returns on Masks!!!
Refunds may be issued, once all requirements are met!!
NOT AT THIS TIME but we are working on it!!
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